Optimal delivery experiences
Offer the perfect balance between convenience and cost.
Keep customers in control and win the last-mile!
When Last-mile delivery
is the new digital commerce battleground
Finding the right balance for every transaction between delivery cost and growing consumers’ expectations for convenience is the Holy Grail for , and
Excelling at that challenge requires close coordination between commerce and logistics and the ability to shape consumers’ behavior
Different goods, different challenges
Parcel
Grocery
Big & Bulky
Your new secret sauce for winning the last-mile
The integration of commerce and logistics at the point-of-sale is enabling dynamic choice of convenience and cost
Deep business insights are driving better planning of last-mile logistics and transportation
Effective communication based on the customer’s unique needs and preferences drives a better experience from purchase to delivery
Trusted by and empowering the world’s biggest brands
Success Story
Re-inventing the Home Delivery Market.
Poste Italiane’s partnership with Milkman and its strategy for winning the e-commerce scenario. Find out how we did it by reading our case study
The latest from our blog
Customer-Centric Retailing: Roll the dice or rely on the data?
Customer-centric retailing...
Last-Mile: delivering a convenient environmental benefit one choice at a time
Instead of delivery options being choices between a handful of generalised offerings, it could be possible to offer a series of more nuanced options that speak more directly to each individual shopper.
Last-Mile delivery slots are not made equal: Fixed Slots vs Flexible Slots
The data speaks for itself: flexible time-slots have always been our go-to solution.
How grocers can wrestle with a future that came too early
The game is the same but the field you play on has changed dramatically, and you still have to bring money in, because selling doesn’t alway rhyme with profit.
The end of the year: 2020 vision and great expectations
I was amused to see that I started the year with a quote from the Nobel laureate Niels Bohr: “Prediction is very difficult, especially if it’s about the future.” No kidding, right?
What every retailer can learn from Amazon’s sudden interest in emotional data
Just think of the sales potential from knowing someone just had a really bad day at work, then offering them a discount on a bottle of their favourite whiskey, which can be delivered to their home within an hour.