Last-mile delivery traffic is responsible for one-quarter of gas emissions from the transportation sector. Curbside pickup a solution?
Managing data is about asking the right questions. Whether you are an eCommerce or a service provider customers won’t wait for you: use data to move faster than their desires. “I’m not happy unless I have a line of customers stretching out the door.” Those were the words of a former acquaintance of mine describing […]
A long, long time ago I worked in a sales role. It was an interesting experience and it taught me a lot – mostly that I didn’t want to work in a sales role, even though I was pretty good at it. One of the things I remember most was a training session on the […]
Last week was a big week for Amazon and for anyone interested in the topic of workers’ rights. Amazon workers at a distribution centre in Alabama voted against setting up a union. There are several surprising details buried within this piece of news. One is that the majority of those who voted didn’t want greater […]
It’s hard to imagine that any high street retail business starts with the objective of one day competing with itself. So what went wrong?
Customer communications: an epic fail by a well known retailer pushed our Sean Fleming away for good. Can you guess who is it?
Customer-centric Retailing at a crossroads: go with lady luck or dive into Data. Bezos paved the way with his intuitions: some real, some not
In last-mile delivery convenience and choice should have a dynamic relationship. But how often is that the case? Hardly ever.
I was amused to see that I started the year with a quote from the Nobel laureate Niels Bohr: “Prediction is very difficult, especially if it’s about the future.” No kidding, right?
Just think of the sales potential from knowing someone just had a really bad day at work, then offering them a discount on a bottle of their favourite whiskey, which can be delivered to their home within an hour.