How to swim in data and not drown in it

big data

Managing data is about asking the right questions. Whether you are an eCommerce or a service provider customers won’t wait for you: use data to move faster than their desires.  “I’m not happy unless I have a line of customers stretching out the door.” Those were the words of a former acquaintance of mine describing […]

Why Amazon’s union vote is a gift to smaller retailers

Amazon Union

Last week was a big week for Amazon and for anyone interested in the topic of workers’ rights. Amazon workers at a distribution centre in Alabama voted against setting up a union. There are several surprising details buried within this piece of news. One is that the majority of those who voted didn’t want greater […]