A long, long time ago I worked in a sales role. It was an interesting experience and it taught me a lot – mostly that I didn’t want to work in a sales role, even though I was pretty good at it. One of the things I remember most was a training session on the...
Last week was a big week for Amazon and for anyone interested in the topic of workers’ rights. Amazon workers at a distribution centre in Alabama voted against setting up a union. There are several surprising details buried within this piece of news. One is that...
It’s hard to imagine that any high street retail business starts with the objective of one day competing with itself. So what went wrong?
Customer communications: an epic fail by a well known retailer pushed our Sean Fleming away for good. Can you guess who is it?
Customer-centric Retailing at a crossroads: go with lady luck or dive into Data. Bezos paved the way with his intuitions: some real, some not
In last-mile delivery convenience and choice should have a dynamic relationship. But how often is that the case? Hardly ever.
I was amused to see that I started the year with a quote from the Nobel laureate Niels Bohr: "Prediction is very difficult, especially if it's about the future." No kidding, right?
Just think of the sales potential from knowing someone just had a really bad day at work, then offering them a discount on a bottle of their favourite whiskey, which can be delivered to their home within an hour.
For those retailers who survive the upheavals of 2020, there will be a desire to build resilient operational processes that can withstand future shocks and these will be AI-driven.
Those who spot the trouble first will be best placed to avoid it, switching to alternative suppliers before stock shortages hit the market.