A milkman’s blog
Stay up to day with the latest news of the industry and find out cool and interesting things you didn’t know were out there.
Recent Blog Posts
Delivery robots & drone dogs vs. the human factor
By sea, land and air Bezos & Co want to reach our doorsteps and deliver us the goods with less and less human intervention. But how will humans react? Some of you may remember that the original Battlestar Galactica tv series featured a robotic dog called...
How Covid and 15 minutes deliveries could become opposing forces
Since the start of Covid, billions have been poured into ultra-fast grocery and food delivery startups. But the same pandemic is driving people away from the very same areas in which this model could (doubtfully) become sustainable. Dark kitchens, with no windows,...
The secret to make new retail customers love your business: their first impression
A long, long time ago I worked in a sales role. It was an interesting experience and it taught me a lot – mostly that I didn’t want to work in a sales role, even though I was pretty good at it. One of the things I remember most was a training session on the...
Why Amazon’s union vote is a gift to smaller retailers
Last week was a big week for Amazon and for anyone interested in the topic of workers’ rights. Amazon workers at a distribution centre in Alabama voted against setting up a union. There are several surprising details buried within this piece of news. One is that...
Thorntons closes UK high street stores: A reminder of the importance of purpose in retail
It’s hard to imagine that any high street retail business starts with the objective of one day competing with itself. So what went wrong?
Will the gig economy survive regulation and the end of the pandemic?
It’s a time for reckoning for gig economy platforms in Europe. They’re not going to disappear or go broke anytime soon, but they’re unrealistic ambition of operating in a “grey zone” all of their own is steadily being dragged to the floor by new and impending...
The evolution of last-mile delivery solutions as their own software category
The fact this become a category by itself tells us a lot about the center-stage position occupied by the last-mile inside the panorama.
Customer communications and the art of defending loyalty
Customer communications: an epic fail by a well known retailer pushed our Sean Fleming away for good. Can you guess who is it?
Customer-Centric Retailing: Roll the dice or rely on the data?
Customer-centric Retailing at a crossroads: go with lady luck or dive into Data. Bezos paved the way with his intuitions: some real, some not