By sea, land and air Bezos & Co want to reach our doorsteps and deliver us the goods with less and less human intervention. But how will humans react? Some of you may remember that the original Battlestar Galactica tv series featured a robotic dog called...
The fact this become a category by itself tells us a lot about the center-stage position occupied by the last-mile inside the panorama.
In last-mile delivery convenience and choice should have a dynamic relationship. But how often is that the case? Hardly ever.
The data speaks for itself: flexible time-slots have always been our go-to solution.
The Global emergency sparked by the COVID-19 pandemic has reshuffled many cards in the logistics’ deck and what looked like absolute priorities before now feel somewhat less relevant.
At Home Delivery World - USA 2020, Milkman hosted a session titled: Maximum convenience or minimum cost? How to find the best balance for your brand.
Retailers expect their delivery partners to charge them more during the end-of-year peak period, but they are worried there will also be strict caps placed on volumes.
In the era of flexibility, it is the ability to choose custom-made options that drives conversions and loyalty.
The new battlefield, of course, will not be offering delivery per-se but finding the best balance between price, convenience and scalability so that the three actors of this play: shipper, carrier and user get the most from the experience.
By adding interactivity to a an already very granular tracking page, we give access to a new type of service.