Customer experience drive topline and bottomline growth
Milkman has enabled international Brands like Nespresso and Ikea to introduce features like dynamic pricing, free appointment choice and real-time tracking, boosting customer loyalty and reducing first-try failures
Which industry are you in?
Parcel
Industry pain points
Failed first-try deliveries, clunky returns and brand inconsistencies are a perpetual pain in the e-commerce sector, driving higher shipping costs, customer service overwork and lower customer retention.
Our solution
Milkman has enabled international international retailers with Direct-to-Consumer operations to introduce features like dynamic pricing, free appointment choice and real-time tracking, boosting customer loyalty and reducing first-try failures to a mere 3%.
Big & Bulky
Industry pain points
Low density, long driving times, setup and installation to be taken into account: delivering heavy goods is a complex game, with failures or un-optimized missions having expensive long term consequences.
Our solution
Milkman has helped Brands to develop deep business insights that drive better planning of last-mile logistics and transportation, while empowering customers with choice and control of appointments at the point of sale and transparency from purchase to delivery day.
Grocery
Industry pain points
Grocers find themselves forced to leap forward their plans and meet unprecedented demand. They have to re-think their ecommerce margins, while shoppers realize that charges of crowdsourced models are too high.
Our solution
Milkman, partnering with a $5B European grocer, proved that with dynamic pricing (taking into account historical data, real-time demand and transportation capacity), a grocer can retain the highest level of optimization and influence consumer behavior to flatten the demand curve.
Milkman’s platform for retailers
Point of Sale Interaction
Offer the perfect balance of convenience and cost
Delivery Experience
Keep your customers in control and deliver with a unique branded experience
Logistics CRM
Master your customers’ logistics needs and preferences
Planning
Optimize the allocation of transportation resources
Execution
Streamline the logistics process from the warehouse to your customer’s door
AI, ML & Hyperautomation
Be on the path of automatic continuous improvement
The latest from our blog
How grocers can wrestle with a future that came too early
The game is the same but the field you play on has changed dramatically, and you still have to bring money in, because selling doesn’t alway rhyme with profit.
The end of the year: 2020 vision and great expectations
I was amused to see that I started the year with a quote from the Nobel laureate Niels Bohr: “Prediction is very difficult, especially if it’s about the future.” No kidding, right?
What every retailer can learn from Amazon’s sudden interest in emotional data
Just think of the sales potential from knowing someone just had a really bad day at work, then offering them a discount on a bottle of their favourite whiskey, which can be delivered to their home within an hour.
Putting the AI in retail (Pt. 2)
For those retailers who survive the upheavals of 2020, there will be a desire to build resilient operational processes that can withstand future shocks and these will be AI-driven.
Home Delivery World USA: the “Fast & Free” Deliveries Bazaar is Over
The Global emergency sparked by the COVID-19 pandemic has reshuffled many cards in the logistics’ deck and what looked like absolute priorities before now feel somewhat less relevant.
Maximum convenience or minimum cost? How to find the best balance for your brand.
At Home Delivery World – USA 2020, Milkman hosted a session titled: Maximum convenience or minimum cost? How to find the best balance for your brand.